Frequently Asked Questions
FAQ
Everything You Need to Know About Our Services, Policies, and Amenities
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At A to Z Cleaning, we're dedicated to making your laundry experience as easy and convenient as possible. Whether you're using our modern, self-service machines, taking advantage of our professional wash/dry/fold services, or utilizing our convenient pick-up and drop-off options, we're here to help. This page provides answers to your most common questions, so you can spend less time on laundry and more time on what matters most.
Frequently Asked Questions
How is the weight of laundry estimated when at home?
A standard 20-gallon garbage bag of dry laundry weighs approximately 25 pounds. Customers can estimate the cost of their order by multiplying the number of garbage bags by the price per pound and then by 25.
What areas do you provide laundry pickup and delivery service?
We offer our convenient laundry pickup and delivery service to customers within a 20-mile radius of both Hartford and Waterbury.
What services are provided at each laundromat location?
At each of our laundromat locations, we provide a full range of services, including wash, dry, and fold, as well as dry cleaning.
How quick is the dry cleaning service?
Dry cleaning dropped off from Monday to Friday is typically available for pickup in two days. Items dropped off on Saturday or Sunday will be available for pickup in three days.
Is dry cleaning a service provided for pick up and delivery?
Yes, our dry cleaning service is also available for both pickup and delivery.
Are blankets, comforters, and duvet covers charged separately?
Yes, these items are charged separately because they require larger machines for proper cleaning. The cost of the machine plus a service fee of $1.99 is added to the total.
Can I sign up for bi-weekly or monthly services?
Yes, you can sign up for recurring bi-weekly or monthly services to make your laundry routine even easier.
What kinds of payments are accepted?
We accept a variety of payment methods for your convenience, including cash, card, and a saved, encrypted card on file. For our commercial accounts, we also accept payment by invoice.
Are commercial accounts accepted?
Yes, we are pleased to offer our services to a wide range of commercial businesses, including hotels, motels, massage therapists, dentists, chiropractors, hair and nail salons, estheticians, barber shops, fitness centers, and nursing homes.
Do you provide additional accommodations for the elderly or disabled?
Yes, we do. Please provide any special instructions to your delivery driver, such as a specific drop-off location or a request to split laundry into lighter bags for easier handling.
Do you provide laundry services for bed bugs?
Yes, we do. Please call us for a consultation to discuss these specific needs.
Are hypoallergenic products used?
Yes, we use hypoallergenic products upon request to ensure your clothes are treated with the utmost care.
Visit Us Today!
Ready to simplify your laundry routine? Visit one of our convenient locations for our self-service laundry, or schedule a pickup and delivery today to experience the ultimate in convenience. If you have any further questions that aren't covered here, please don't hesitate to contact us. We look forward to providing you with the best laundry experience!